We process orders in 1-3 business days. Shipping takes 7-15 business days. We offer free standard shipping on all U.K. orders unless otherwise stated during checkout. Once your order ships, tracking is emailed. Please ensure your address is correct, as we aren't responsible for delays or delivery issues caused by incorrect information.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page: https://ridvern.com/apps/parcelpanel
Tracking information may not be immediately available after your order is placed. It can take up to 72 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We offer 30-days return policy. Items must be in original condition and packaging, with all accessories included. To request a return, email contact@ridvern.com with your order details. Approved refunds process within 10 business days.
Orders can be canceled within 2 hours. Please email our support team at contact@ridvern.com with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processing or shipment. If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
If your order was placed within the last 2 hours, we may be able to make changes. Please reach out as soon as possible at contact@ridvern.com. After this window, we're unable to modify orders once they've entered processing.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our support team at contact@ridvern.com for further assistance. Include a video of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help. Please email our support team at contact@ridvern.com with a video of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
