We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@ridvern.com. Please note that returns must be sent to the address provided by our support team after your return request is approved. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at contact@ridvern.com.
Damages and issues
If your console arrives defective, malfunctioning, damaged during shipping, or if you received the wrong item, contact us at contact@ridvern.com within 7 days of delivery with photos/videos.
We will offer a replacement or refund according to the case.
Non-returnable items
The following items cannot be returned:
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ridvern.com.